HOW EARLY SHOULD I BOOK?

We recommend booking fridge stocking, decor or additional services immediately after you’ve booked your Orlando vacation rental or Airbnb. Most guests book 4-6 months in advance. 

CAN I CUSTOMIZE A PACKAGE?

Yes, we want to do everything possible to make your stay as effortless as possible. Fill out our custom quote form to discuss more about your needs.

WHAT IS YOUR SERVICE AREA?

We serve the Central Florida in and around Orlando and the Disney area. Here are the areas we serve: Altamonte Springs, Apopka, Avalon Park, Azaela Park, Bay Lake, Belle Isle, Bithlo, Casselberry, Celebration, Champions Gate, Christmas, Chuluota, Clermont, Conway, Davenport, Doctor Phillips, Eatonville, Ferndale, Four Corners, Geneva, Groveland, Harmony, Heathrow, Kissimmee, Lake Buena Vista, Lake Mary, Lake Nona, Longwood, Maitland, Montverde, Mt. Dora, Narcoossee, Orlando, Oviedo, Pine Castle, Poinciana, Sanford, Sorrento, St. Cloud, Union Park, University Park, Waterford Lakes, Windermere, Winter Garden, Winter Park, Winter Springs, and Zellwood

If the house you are renting is outside of this service area, an additional travel fee may apply or we may not be able to provide services at all. Please contact us with any questions you may have about the service area.

DO YOU PROVIDE SERVICES FOR HOTEL ROOMS?

Unfortunately, we do not provide any services for hotel rooms.

HOW LONG DOES SETUP TAKE?

Setup usually takes 1 to 3 hours depending on the package you receive. 

CAN SETUP BE COMPLETED BEFORE WE ARRIVE?

In most cases, yes! Our earliest start time for decorating is your confirmed check-in time or the time your Airbnb or vacation rental host allows us to go into the house. Decorating typically takes about 1-3 hours to complete. If you are arriving earlier in the day, you may want to inquire about booking the house for the evening prior to your arrival and then checking with us to see if we are available to decorate it the evening before you arrive. It’s also common for us to decorate while your party is out, or you’re welcome to be home as well! We are accommodating.

DO I HAVE TO BE PRESENT DURING SETUP AND BREAKDOWN?

You do not need to be present during setup or breakdown. If you will not be present, simply give us the address and entry code to let ourselves in. When we leave, we will lock up.

IF WE’RE NOT THERE, HOW DO YOU GET IN?

When you get the code from your host, please email or text  it to your personal designated concierge. We’ll let ourselves in with the code and lock up when we’re done. If you’d like us to text you when we’re finished, we can! Just let us know.

CAN I SEND YOU ADDITIONAL DECOR?

Yes, we can arrange to set up additional decor but it could add on to your overall setup time.  If you have any specific questions about an item you are thinking about sending, please contact us by emailing or texting your personal designated concierge.

HOW DOES BREAKDOWN WORK?

We will come the morning of your checkout between 7:00 AM and your checkout time to break down the decorations and pick up the rentals. In an effort to respect your privacy and shorten our time spent at your house, we would highly appreciate your assistance with following items (if applicable to your package) to prepare for breakdown if it’s not too much trouble:

• Remove our pool floats (MA written on the bottom) from the pool to dry.
• Remove balloons from any occupied bedrooms and bring them out to the living area

We will take care of the rest. To reduce waste, we always try to recycle. 

HOW DO I KNOW WHICH POOL FLOATS ARE YOURS?

Any pool floats provided by Magical Arrivals will have “MA” written in Sharpie on the bottom. Out of consideration for your host, please only deflate and remove our pool floats.

WHEN IS PAYMENT DUE?

Full payment is due after your booking dates have been submitted via our website ordering process and have been approved as available by our team. You will then have 7 days to make payment after receiving the payment request email.

WHAT IS YOUR CANCELATION POLICY?

In the event of a cancellation more than 30 days from scheduled service delivery, you will be refunded 50% of the amount paid. The remaining 50% will be retained as a cancellation fee. If you need to move your services to a new date, you may do so with no fee, subject to availability.

ARE THERE ANY RESTRICTIONS WITH THE FRIDGE & PANTRY STOCKING SERVICE?

Maximum store order size is $750 for pantry and fridge stocking. Orders that contain alcohol must be 21 years of age or older with valid ID.